Globe SIM Replacement: Easy Steps for Lost or Damaged Cards 2025

The loss of your SIM can lead to disruptions to your daily routine, whether it is due to an internal chip that is broken, a misplaced SIM, or the desire to upgrade to a 5G-ready card. Many Globe users find this issue to be critical and annoying because it affects both personal and professional communication.

Globe has made Globe SIM replacement easy, whether you are fixing a defective card, dealing with a stolen SIM, or upgrading to newer technology. You may quickly restore continuous access by visiting a Globe Store or using online resources if you have all the required documentation.

In this article, you will explore how to replace Globe SIM and everything you need to know about SIM replacement. We can help you understand the procedures and necessary paperwork, as well as learn about cost and particular options for both prepaid and postpaid customers. Let’s make replacing your SIM card easy and simple!

How to Replace Your Globe Prepaid or Postpaid SIM

Globe SIM Replacement Fee

globe sim replacement

You are required to provide the following general criteria in order to replace your Globe SIM card, whatever the cause for the replacement:

  • A clear photograph or selfie that matches certain requirements, such as a head-to-shoulder frame, eyes that are not obscured, and a clearly visible and bright image.
  • A valid identity card issued by the government.
  • Any additional documents based on the replacement scenario (a complete detailed is given below) 

Upgrade to LTE/5G SIM

Account OwnersAuthorized Representatives
Original SIM or eSIM voucherNotarized Special Power of Attorney (SPA)
One government-issued IDGovernment-issued IDs of both the owner and representative

Defective/Damaged SIM

Account OwnersAuthorized Representatives
SIM serial number for verificationSPA and IDs for verification
Original ID and activated device

Lost or Stolen SIM

Account OwnersAuthorized Representatives
Notarized Affidavit of Loss with complete details (name, number, incident)SIM details, IDs, and notarized SPA
Customer acknowledgment form for prepaid users

To begin the process of replacing your Globe SIM card, you must first disable or deactivate the previous SIM card by following the necessary steps. After the SIM card has been deactivated, you can get a new SIM card by completing the Globe SIM Registration or the TM SIM Registration online, or you can activate the SIM card using the method of your choice.

Here are the multiple options that are available for replacing a SIM card:

  • Go to the Globe Store
  • The Globe Chatbot 
  • The GlobeOne app

Here are the few steps of Globe Sim Replacement.

Globe Sim Replacement via Nearest Globe Store

  • Open Google Maps and look for the Globe Store that is closest to you.
  • Provide all of the documents that are needed.
  •  Pay the ₱50 fee and ask for a new SIM card.
  • The requirements and documents will be evaluated.

Remember that your new SIM card will be sent to you within 24 hours, and you need to re-register the Globe SIM card that was disabled. Call the Globe support number if you have any problems and talk to a representative.

Globe Sim Replacement via Globe Chatbot

  • Open up the Facebook app and look for Globe Telecom.
  • Check out the real page that has 6.5 million fans.
  • You can either click the “Message” button. 
  • To begin a chat with Globe Messenger Chat, go to the menu and choose “Get Started.”
  • Read the directions carefully, then go to the menu and choose “Activate SIM.”
  • Enter your phone number as directed to finish the process.
use chatbot

Globe Sim Replacement via GlobeOne App

  • Open the GlobeOne App on your device
  • Download the into GlobeOne
  • Click the “Help” button for further instructions.
  • You will be taken to the Globe Messenger Chatbot after clicking this.
  • Simply follow the steps shown in the chatbot method above.
Prepaid UsersPostpaid Users
Follow the store procedure or use the Globe Chatbot to initiate the process.Ensure all postpaid account details are verified during the process
Activation for prepaid SIMs is usually quick and straightforward.Use the GlobeOne app or visit a store for seamless activation. 

Here is the cost of replacing Globe SIM. 

Prepaid UsersPostpaid Users
General Replacement: ₱50Damaged SIM: ₱99
Upgrading to LTE/5G: ₱10Upgrading to eSIM: ₱99
Defective SIM: FreeLost or Stolen SIM: Free

Prepaid users pay ₱50 for general replacement and free for defective SIMs. Postpaid users pay ₱99 for damaged SIMs and free for lost or stolen SIMs.

You can get a new SIM card at a Globe store by showing a legal ID and the necessary documentation. You can keep your old number.

Yes, through the GlobeOne app. Press “Help,” which will take you to Globe’s Messenger Chatbot. Then, follow the “Activate SIM” steps. 

Block the old SIM, bring the required documentation to a Globe Store to get a replacement, pay the fees, and then enable the new SIM.

For prepaid users, go to a Globe Store with a legal ID and, if you have one, the SIM bed or GCash Card. If you lose the SIM, fill out an Affidavit of Loss that has been signed.

Request a new SIM by visiting a Globe Store with necessary documents or through the GlobeOne app’s ‘Help’ section, following the activation prompts.

To get an update to a 5G SIM, go to a Globe Store with your current SIM card and a legal ID. There may be fees.

Final Thoughts

It doesn’t have to be hard to get a new Globe SIM card. There are clear steps for both prepaid and premium users to follow for Globe SIM replacement and you can quickly get back online by going to a Globe Store, using the Globe Chatbot, or downloading the GlobeOne app.

The process is easy and quick if you make sure you have the correct documentation and know how much it costs. Globe’s customer service team is ready to help you if you have any problems. If you follow these steps, your new SIM card will be ready to use in no time!

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *