Globe SIM Replacement: Easy Steps for Lost or Damaged Cards 2025
The loss of your SIM can lead to disruptions to your daily routine, whether it is due to an internal chip that is broken, a misplaced SIM, or the desire to upgrade to a 5G-ready card. Many Globe users find this issue to be critical and annoying because it affects both personal and professional communication.
Globe has made Globe SIM replacement easy, whether you are fixing a defective card, dealing with a stolen SIM, or upgrading to newer technology. You may quickly restore continuous access by visiting a Globe Store or using online resources if you have all the required documentation.
In this article, you will explore how to replace Globe SIM and everything you need to know about SIM replacement. We can help you understand the procedures and necessary paperwork, as well as learn about cost and particular options for both prepaid and postpaid customers. Let’s make replacing your SIM card easy and simple!
Steps for Globe SIM Replacement
How to Replace Your Globe Prepaid or Postpaid SIM
Globe SIM Replacement Fee

Globe SIM Replacement Requirements
You are required to provide the following general criteria in order to replace your Globe SIM card, whatever the cause for the replacement:
- A clear photograph or selfie that matches certain requirements, such as a head-to-shoulder frame, eyes that are not obscured, and a clearly visible and bright image.
- A valid identity card issued by the government.
- Any additional documents based on the replacement scenario (a complete detailed is given below)
Requirements Based on Reason for Replacement
Upgrade to LTE/5G SIM
Account Owners | Authorized Representatives |
Original SIM or eSIM voucher | Notarized Special Power of Attorney (SPA) |
One government-issued ID | Government-issued IDs of both the owner and representative |
Defective/Damaged SIM
Account Owners | Authorized Representatives |
SIM serial number for verification | SPA and IDs for verification |
Original ID and activated device |
Lost or Stolen SIM
Account Owners | Authorized Representatives |
Notarized Affidavit of Loss with complete details (name, number, incident) | SIM details, IDs, and notarized SPA |
Customer acknowledgment form for prepaid users |
How to replace Globe SIM
To begin the process of replacing your Globe SIM card, you must first disable or deactivate the previous SIM card by following the necessary steps. After the SIM card has been deactivated, you can get a new SIM card by completing the Globe SIM Registration or the TM SIM Registration online, or you can activate the SIM card using the method of your choice.
Here are the multiple options that are available for replacing a SIM card:
- Go to the Globe Store
- The Globe Chatbot
- The GlobeOne app
Here are the few steps of Globe Sim Replacement.
Globe Sim Replacement via Nearest Globe Store
- Open Google Maps and look for the Globe Store that is closest to you.
- Provide all of the documents that are needed.
- Pay the ₱50 fee and ask for a new SIM card.
- The requirements and documents will be evaluated.
Remember that your new SIM card will be sent to you within 24 hours, and you need to re-register the Globe SIM card that was disabled. Call the Globe support number if you have any problems and talk to a representative.
Globe Sim Replacement via Globe Chatbot
- Open up the Facebook app and look for Globe Telecom.
- Check out the real page that has 6.5 million fans.
- You can either click the “Message” button.
- To begin a chat with Globe Messenger Chat, go to the menu and choose “Get Started.”
- Read the directions carefully, then go to the menu and choose “Activate SIM.”
- Enter your phone number as directed to finish the process.

Globe Sim Replacement via GlobeOne App
- Open the GlobeOne App on your device
- Download the into GlobeOne
- Click the “Help” button for further instructions.
- You will be taken to the Globe Messenger Chatbot after clicking this.
- Simply follow the steps shown in the chatbot method above.
How to Replace Your Globe Prepaid or Postpaid SIM
Prepaid Users | Postpaid Users |
Follow the store procedure or use the Globe Chatbot to initiate the process. | Ensure all postpaid account details are verified during the process |
Activation for prepaid SIMs is usually quick and straightforward. | Use the GlobeOne app or visit a store for seamless activation. |
Globe SIM Replacement Fee
Here is the cost of replacing Globe SIM.
Prepaid Users | Postpaid Users |
General Replacement: ₱50 | Damaged SIM: ₱99 |
Upgrading to LTE/5G: ₱10 | Upgrading to eSIM: ₱99 |
Defective SIM: Free | Lost or Stolen SIM: Free |
Final Thoughts
It doesn’t have to be hard to get a new Globe SIM card. There are clear steps for both prepaid and premium users to follow for Globe SIM replacement and you can quickly get back online by going to a Globe Store, using the Globe Chatbot, or downloading the GlobeOne app.
The process is easy and quick if you make sure you have the correct documentation and know how much it costs. Globe’s customer service team is ready to help you if you have any problems. If you follow these steps, your new SIM card will be ready to use in no time!